Customer & Member Support
Our team is always available to help you get the most out of our site and your membership. If you can't find what you're looking for on this page, please reach out to us by email, telephone, our online member only forum, or even snail mail!
Trouble Logging In?
The 3 most common reasons for difficulties logging into our site are:
1. User Name or Password has been incorrectly entered;
2. Account has expired and login no longer works;
3. Access has been suspended for shared password or hacker
attempts (you will be redirected to a page that informs
you of this when you attempt to log in).
Username & Password Incorrectly Entered
Our system is CaSe SEnsiTiVe. Please ensure that you are entering your login exactly as it appears in your confirmation email.
This happens automatically with non-recurring subscriptions or when your card on file expires or is declined. Please join again!
Our system guards against hackers and password sharing. Contact us to request new login credentials.
Billing Inquiries & Cancellations
Our site works with completely independent billing companies (just to keep everyone honest!). As such, we have limited access to your billing account, and no access at all to your payment information. If you have billing questions, need to change your credit card details, or would like to cancel your active membership, please click on the relevant authorized bill processor link below for assistance.
If you have technical difficulties with our site, have questions not answered in our FAQ's, or for general inquiries, please get in touch via our "Contact Us" link.